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I ordered a shirt and paid the $7.99 shipping for FedEx. However the shirt traveled from PA to WV back up to IN then to TX.

It is 3 hours away but because they use FedEx Smart post it will be arriving in 4 days! I emailed to complain about the matter and Ashley Atkins basically emailed a sorry too bad email. She told me shipping should be in 3-8 business days. The delivery would be after 8 business days.

I then called and spoke with a customer representative named Latoya and her manager which was not helpful at all.

Her story kept changing and finally she said the 3-8 business days is just an estimate. In the future, I will shop at Nordstroms where customer service is a priority.

Product or Service Mentioned: Fedex Smartpost Delivery Service.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Feb 21, 2017.
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